Community Guidelines

Last updated: 10 March 2026

crann.ai is a platform for personal expression, creativity, and connection. These Community Guidelines set the standards for behaviour and content to ensure everyone can use the platform safely and enjoyably. They apply to all content, messaging, and interactions on crann.ai.

1. Be respectful

  • Treat other users with courtesy and respect
  • Disagree constructively — attack ideas, not people
  • Respect other users' privacy and boundaries
  • Do not engage in personal attacks, name-calling, or deliberate provocation

2. No harassment or bullying

We have zero tolerance for harassment, bullying, or intimidation. This includes:

  • Targeted harassment of any individual or group
  • Threats of violence, real or implied
  • Stalking or unwanted persistent contact through messaging or calls
  • Doxxing (sharing someone's private information without consent)
  • Encouraging others to harass someone
  • Sexual harassment or unwanted sexual content in messages

3. No hate speech or discrimination

Content or behaviour that promotes hatred, violence, or discrimination against individuals or groups based on the following characteristics is not permitted:

  • Race, ethnicity, or national origin
  • Religion or belief
  • Gender, gender identity, or sexual orientation
  • Disability
  • Age
  • Any other protected characteristic

4. Content standards

Do not post, share, or upload:

  • Illegal content or content that promotes illegal activities
  • Graphic violence, gore, or content glorifying violence
  • Non-consensual intimate imagery
  • Content that exploits or endangers minors in any way
  • Spam, scams, phishing, or misleading content
  • Malware, viruses, or other harmful software
  • Content that infringes on intellectual property rights (see our DMCA Policy)

5. Messaging and calls

Our messaging and calling features are for genuine communication between users:

  • Do not use messaging to spam, harass, or send unsolicited commercial content
  • Do not record or redistribute calls without the consent of all participants
  • Respect when someone does not want to communicate — do not send repeated unwanted messages or calls
  • The nudge feature should be used sparingly and respectfully

6. Impersonation

Do not impersonate other people, organisations, or brands. Parody and fan accounts are acceptable if clearly identified as such and not used to mislead or deceive.

7. AI-generated content

You may use AI features to help create content, but you are responsible for reviewing and approving all AI-generated content before publishing. Do not use AI features to generate content that violates these guidelines.

8. Enforcement

We enforce these guidelines through a graduated approach:

  • Warning: For minor or first-time violations, we will notify you of the issue and ask you to correct it.
  • Content removal: Content that violates these guidelines may be removed. You will be notified when content is removed and the reason why.
  • Temporary suspension: Repeated or serious violations may result in temporary account suspension.
  • Permanent ban: Severe violations (threats of violence, child exploitation, doxxing) or persistent repeat offences will result in permanent account termination.

9. Reporting

Every post, comment, leaf and profile has a Report option. You don't need an account to report something; if you aren't signed in we ask for an email address so we can tell you what we decide. The person you report is never told who reported them. For legal notices or anything the report form doesn't cover, write to hello@crann.ai.

Reports are reviewed by a person, not an automated system. If we remove or restrict something, the person responsible is told what we did, why, and how to appeal. The person who reported it is told the outcome.

10. Appeals

If we act on your content, you'll find the decision and the reasons on your moderation page, where you can appeal within six months. A person who wasn't influenced by the original report looks at it again, and we'll tell you the outcome. If we got it wrong, we restore what we removed. You can also use a certified out-of-court dispute settlement body or the courts.

11. Blocking

You can block anyone from their profile or from a conversation. Once blocked, neither of you can see the other's spaces, posts or comments, message, call or connect, and any existing connection ends. They aren't told. You can unblock people in Settings.

Related policies